We aim to make your shopping experience smooth and transparent. Since we ship worldwide, taxes, VAT, and customs regulations may differ depending on your country. Please read the information below carefully before placing your order.
All product prices shown on our website are exclusive of VAT/taxes.
Depending on your location, additional import tax, VAT, or customs fees may apply according to your country’s laws.
These charges are not collected by us, and are the responsibility of the buyer.
If you are located in the European Union:
Orders do not include VAT at checkout.
Your local customs may charge VAT (usually 15%–25% depending on the country).
The VAT amount varies according to the delivery destination and will be handled by local customs upon arrival.
Some countries may charge customs duties when the package arrives.
These charges depend on your country’s policy and the product type.
Customs inspection delays are outside our control.
We do not profit from any taxes or customs fees.
Taxes/VAT/customs fees are paid by the buyer (the receiver).
The courier will contact you if any amount needs to be paid.
European Union (France, Germany, Italy, Spain, etc.)
UK
Canada
Australia
New Zealand
Some Asian & Middle-East regions
USA buyers usually do NOT pay extra tax for small handmade items under the import threshold.
Hand-carving time: 3–5 days
Shipping time: 6–10 days
Customs clearance (if required): 1–3 days
Customs processing is not included in shipping time.
If the buyer refuses to pay customs/VAT and the package is returned:
The shipping fee is non-refundable
Artwork cost may be partially refunded only if the item arrives back safely
Custom-made items cannot be refunded, as they are personalized and cannot be resold
If you’re unsure whether your country charges import tax, contact us anytime:
📧 Email: Xinggy3617026@gmail.com
📱 WhatsApp: +601164059818
We can guide you based on your region.
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