Terms & Conditions
Guiding Principles of Trust
Welcome to Leafy Haven.
By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions.
Please read them carefully before placing your order.
1. General Information
This website is operated by Leafy Haven (“we”, “our”, “us”).
By using our site, you acknowledge that you are at least 18 years old or accessing under parental supervision, and that all information you provide is accurate and up to date.
We reserve the right to modify these Terms & Conditions at any time without prior notice. Updates will take effect immediately upon posting on our website.
2. Product Information
All our products are handcrafted artworks made from natural materials such as real maple leaves, gourds, and wood frames.
Each item is unique — minor variations in color, shape, or texture are normal and part of the handmade character.
We make every effort to display product images and descriptions accurately. However, colors and details may vary slightly due to monitor settings or lighting.
3. Orders & Payments
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All orders must be placed through our official website or verified sales channels.
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Full payment is required at the time of order.
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We accept major online payment methods such as PayPal, credit/debit cards, and local payment gateways.
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Orders are processed in the order they are received.
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Once an order is confirmed, production begins immediately — therefore cancellations are not possible after 24 hours.
4. Custom Orders
Custom leaf or lamp carvings are made according to the photo or design you provide.
Please ensure the uploaded photo is clear, high-resolution, and authorized for use.
We are not responsible for delays or inaccuracies caused by low-quality or unclear image submissions.
A preview image may be sent before final processing for your approval. Once approved, the product is considered final and non-returnable.
5. Processing & Shipping
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Standard processing time: 5–10 business days (depending on order size and complexity).
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Shipping times vary by region (refer to our Shipping Policy).
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Once shipped, a tracking number will be provided.
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We are not liable for delays caused by customs clearance, courier issues, or natural events.
6. Returns & Refunds
Due to the custom and handmade nature of our products, we can only accept returns for:
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Damaged items upon arrival (photo evidence required within 48 hours).
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Wrong item received.
We do not accept returns or refunds for:
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Color or texture variations.
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Change of mind after approval or shipment.
Please review our Return & Refund Policy for detailed procedures.
7. Intellectual Property
All text, images, product designs, and artwork on this website are the intellectual property of Leaf Carving Art Studio.
Unauthorized reproduction, distribution, or use of our content or designs is strictly prohibited.
8. Privacy & Data Protection
We respect your privacy and are committed to protecting your personal information.
All customer data is used solely for order processing, communication, and service improvement.
For more details, please refer to our Privacy Policy.
9. Limitation of Liability
Leaf Carving Art Studio is not liable for:
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Any indirect, incidental, or consequential loss arising from product use or delay.
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Customer misuse, improper storage, or handling of the artwork.
Our total liability, in any case, shall not exceed the value of the product purchased.
10. Governing Law
These Terms & Conditions are governed by and construed under the laws of the country in which our business is registered.
Any disputes shall be resolved amicably or through appropriate legal channels in that jurisdiction.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
📧 Xinggy3617026@gmail.com
📱 WhatsApp: +601164059818
Where Nature Meets Artistry
Discover how we turn fragile nature into timeless art, made with heart in every detail.